subMatrix LLC
Email: cashtrevor@msn.com
Address: 1118 Gard PL Apt 1 Loveland CO 80537
Shipping Times
After ordering we will try to ship your item as soon as possible – but there may be delays in shipping do to stock amount and the number of units we have batched to go out the door.
Returns and Refunds
Returns and Refunds are issued based off the following time period since the product was purchased:
Within 30 Days:
–General Refunds Accepted (No Damage To Product, Your item must be unused and in the same condition that you received it. It must also be in the original packaging. shipping payed by customer)
Within 1 Year:
–General Refunds Not Accepted
–Faulty Unit Refunds Accepted (Description Video of Fault must be shared, Shipping payed by subMatrix)
After 1 Year:
–No Refunds Accepted for the Product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If rejected for a refund – the item will be shipped back to you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to the above contact address.
Contact us at {email} for questions related to refunds and returns.